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From 20 January , we will be offering new fare types to better suit your travel needs. Now with three distinct fare types, you'll be able to select the combination of fares, privileges and flexibility that best meets your requirements, so you'll only pay for exactly what you want.
Before 20 January , all the current fare types and fare conditions you already know will remain the same. Find out how what these changes mean for you. All the new fare conditions are only applicable on flights operated by Singapore Airlines or SilkAir. For the fare conditions on bookings which include our partner airlines, please refer to the full fare rules and conditions when you make your booking.
For companies enrolled in the HighFlyer corporate frequent flyer programme, please note that HighFlyer points cannot be accrued for Economy Class Lite fare type. For more details, please visit singaporeair.
Alternatively, you may select your seat for free when online check-in opens 48 hours before your flight departs. If, on rare occasions, all advance seats have been taken up, please proceed to airport check-in counter for assistance. Find out more. Yes, you can. However, when you purchase a combination of fare types, the most restrictive conditions apply on change, cancellation, and no-show fees. Other conditions such as advance seat selection, baggage allowance, earning KrisFlyer miles and eligibility to redeem KrisFlyer miles for flight upgrades depend on your selected fare type on each flight segment.
Tickets issued before 20 January will be subject to the old fare conditions, while tickets issued on or after 20 January will be based to the new fare conditions. I've made a booking before 20 January but will not ticket it until after. Can I still enjoy the old fare conditions? Tickets issued before 20 January will be subject to the old fare conditions, while tickets issued on or after 20 January will be based on the new fare conditions.
This means that if you only ticket your booking after 20 January , the new fare conditions will apply. HighFlyer passengers will continue to earn points on all fare types except for the Economy Lite fare type. If you purchase your ticket online, the full fare rules and conditions will be sent to your email address together with your e-ticket receipt upon your initial purchase. You can also enter your Booking Reference number and last name in the 'Manage Booking' on our website for a summary of fare conditions.
If you purchase your ticket through a travel agent, please refer to the travel agent that you purchased the ticket from. To find out how these changes affect the earning of KrisFlyer miles and redeeming them for flight upgrades, please click here. For revisions to the fees for changes or cancellations to your award ticket or flight upgrade, please click here.
When making your booking with Singapore Airlines, you will have the option to select your seats in advance. Depending on the class of travel, the fare type you choose and your membership tier, you may be required to pay an advance seat selection fee.
If you choose not to select your seats in advance, you may enjoy complimentary seat selection from remaining available seats once online check-in is open, 48 hours before your flight departs.
Passengers in Suites, First Class, and Business Class will enjoy complimentary seat selection at all times. Passengers in Premium Economy Class will enjoy complimentary seat selection, and may pay a fee to select Extra Legroom Seats. The Economy Flexi fare allows passengers to have access to Standard and Forward Zone Seats for free in advance from time of booking. The Economy Standard fare allows passengers to select in advance Standard Seats for free and pay a small fee for Forward Zone Seats, while passengers who choose the Economy Lite fare can select Standard or Forward Zone Seats in advance for a small fee.
If you are a PPS Club, KrisFlyer Elite Gold or KrisFlyer Elite Silver member, you can select seats from certain categories in advance for free, in accordance with your membership tier, regardless of the fare type you choose.
For more details, please click here. Families travelling with children or infants in the same booking will be able to select Standard Seats in advance for free.
Do I have to pay a seat selection fee for each flight if I have multiple flights in my itinerary? Advance seat selection is dependent on the fare type you choose, and for each segment of your trip.
My ticket was issued before 20 January , and I have already selected a seat. Will I lose my seat now that the fare conditions have changed? Any seat you have selected will not change as long as your ticket was issued before 20 January This applies to all fare types in Economy Class. My booking has not been ticketed, but I have already selected a seat.
If you have not issued your ticket before 20 January , you will have to select a new seat and advance seat selection fees may be applicable, depending on the fare type.
If your booking is ticketed before 20 January , any seat you have selected will not change. My booking has not been ticketed, and I have not selected a seat. Can I select my seat in advance for free on or after 20 January ? If your booking has not been ticketed before 20 January , advance seat selection fees may be applicable depending on your fare type. My ticket on an Economy Lite fare was issued before 20 January , but I have not selected a seat. Will I be able to select a seat in advance, now that the fare conditions have changed?
Purchasing advance seat selection. Advance seat selection fees will vary depending on the seat type selected and the flight.
For the fee list, please click here. In compliance with the flight safety guidelines of the Civil Aviation Authority of Singapore, passengers sitting in seats next to the emergency exit doors must:.
Passengers who select an Emergency Exit Row seat and do not meet any of these criteria at the time of check-in, boarding or during the flight, may be re-assigned to another seat with no refunds. Change, Cancellation and Refund. All seat selections made in advance are not refundable or transferrable to another seat or another flight.
If you change to a seat that requires a fee, the amount you paid for your previous selection will not be used to offset your new selection. However, you can change your seat for free from 48 hours up to 1.
I've selected my Standard Seat in advance; however, the aircraft has changed. Will I be allocated the same seat on the new aircraft? Due to operational reasons, we may have to deploy other aircraft types in order to keep to the flight schedule.
We will do our best to allocate you a similar seat. I've selected my Forward Zone Seat in advance; however, the aircraft has changed and I wasn't allocated the same seat. Can I get a refund of the paid seat selection fee? We will do our best to allocate you a similar seat in the same zone. I've selected a seat in advance, but changed my flight. Do I get to keep my seat on the new flight?
No, all seat selections made in advance are not transferable. You can select a new seat in advance if you have purchased an eligible fare, subject to seat availability and the seat selection conditions of your new itinerary.
I've paid to select a seat in advance, but would like to select a seat in another zone instead. Can I top up the difference for this selection? No, all seat selections made in advance are not transferable and the amount you paid for your previous selection will not be used to offset your new selection. You can, however, select a new seat in another zone at the full fee. Do I get to keep my seat? Yes, the selected seat will be yours even if your membership expires before the day of departure, as long as you do not make any changes to your seat or booking.
As a KrisFlyer member, you will continue to enjoy free seat selection with both Economy Class Saver and Advantage awards; however, free Forward Zone Seat selection will only be available for an Economy Class Advantage award.
My ticket was issued before 20 January What happens when I make a change to my ticket after that date?
If you have flown a part of the journey, the old fare conditions will apply regardless of the changes you make to your ticket. If you have not flown at all and make a change that results in a revalidation of your ticket - such as a change of date but not to the fare - the old fare conditions will remain.
If you have not flown at all and make a change that results in a reissuance of your ticket - such as a change of destination or date that results in a change in fare - the new fare conditions will apply. However, you'll still be able to select an available Standard Seat in advance for free regardless of the fare type you choose if your original ticket is issued before 20 January As a KrisFlyer member, if you redeem for an Advantage award in Economy Class, your baggage allowance will increase from 30kg to 35kg.
If you are a PPS Club or KrisFlyer Elite Gold member, you will continue to enjoy extra check-in baggage allowance in accordance with your membership tier. If your ticket was issued or you make changes to your booking before 20 January , the old mileage accrual rates apply.
If your ticket is issued or you make changes to your booking on or after 20 January , the new mileage accrual rates apply. The old mileage accrual rates will continue to apply to your unchanged sector s.
Will the changes to redeeming my KrisFlyer miles for flight upgrades affect tickets I've already purchased? If your ticket was issued before 20 January , you can redeem your KrisFlyer miles for flight upgrades for tickets booked in Y, B, E booking classes, and all booking classes in Premium Economy and Business Class.
I have purchased an Economy Standard ticket before 20 January Can I redeem my KrisFlyer miles for an upgrade to the next class of travel?
No, you will not be able to redeem your KrisFlyer miles for a redemption upgrade as the old fare conditions of this fare type don't allow for it. If you wish to redeem your miles for an upgrade to the next class of travel, you can have your ticket reissued on or after 20 January ; however, any fees for making changes to your booking will apply.
Are more KrisFlyer miles required to redeem for an upgrade to the next class of travel? For most fare types across all cabin classes, the number of KrisFlyer miles required for redemption upgrades remains the same. The Economy Standard fare now allows for KrisFlyer redemption upgrades, but at a slightly higher rate than the Economy Flexi fare.
How will these changes affect redemption of KrisFlyer miles for award tickets and flight upgrades? There are currently two award types for redemption bookings and flight upgrades — Saver and Standard. From 20 January , the Standard award will be renamed Advantage award.